Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout for international orders, and flat rates for the UK.

Question 5

When will I receive my pre-order?

Accepted Answer

Each pro-order product will have its estimated dispatch dates on the product page.

Question 6

What is your return policy?

Accepted Answer

Returns are accepted only for items that are completely unopened and in their original intact sealed packaging. Contact us within 14 days of delivery, then return the item within a further 14 days. You pay return shipping costs, which are non-refundable. Faulty or damaged items may be replaced or refunded, with return postage covered.Read our return and refund policy.

Question 7

Can I exchange an item?

Accepted Answer

See our policy page for details.

Question 8

Can I cancel or change my order?

Accepted Answer

If your item is completely sealed and unopened, you can cancel your order within 14 days of receiving it. Contact us at support@toyzo.co.uk to start the process.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay, Klarna and more, have a look on our product page or at checkout.

Question 10

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 11

How can I contact you?

Accepted Answer

View more contact options or submit a form on our contact page

Question 12

When are Haribo pre-orders coming out?

Accepted Answer

We have sold out of our first batch of Haribo pre-orders. We expect the second batch to become available soon and will notify our email subscribers. Additionally, each pre-order item's estimated dispatch dates are listed on its product page.

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